TERMS AND CONDITIONS – PURELY SPA

Booking options:

  1. Purely SPA Package: Use of Sauna, Hot Tub, Relaxation Dome, cold rinse shower and heated shower.
  2. You will be provided with 1 x Robe and Towel each
  3. Refreshments include tea/coffee/water and sweet treats.
  4. Lunch is an optional extra – please contact us to add this to your booking allowing 72hrs before your SPA date to arrange.
  5. 2.5hrs SPA time includes 15mins prior to the start of your session to arrive and 15 mins after to shower and change allowing 2hrs actual SPA time.
  6. If you add treatments onto your SPA package, the treatments may take up part of your SPA time depending on availability and options available.


If you feel too hot or dizzy, please exit the Sauna/Hot Tub and cool down before re-entering.

  • Please ensure you have showered/rinsed prior to entry and are free from oils/soaps/dirt
  • Please don’t use the Hot Tub if you have fake tan
  • Please use a towel to sit on in the Sauna
  • Please close the Sauna door behind you
  • Patio floor can be slippery when wet – please be careful around this area
  • No food or drinks in the Sauna/Hot Tub

You must not use the Sauna/Hot Tub if you:
a) suffer from high or low blood pressure or any heart or circulatory disorder or suffer from epilepsy or diabetes
b) are pregnant; or
c) are prone to dizziness or fainting

GENERAL

  • Guests must shower before using spa area to remove any oils/lotions (suggest you arrive spa ready)
  • Guests wearing fake tan cannot use the hot tub
  • We recommend all jewellery is removed and left at home prior to spa experience
  • Min age 18yrs

BOOKINGS

  • Bookings to be made online via our website or over the phone, ensuring you have read/discussed details of what you are booking and agree to our t&c’s prior to paying.
  • Bookings can be made up to 24hrs prior to the event where availability allows.
  • Cancellation/changing date for single sessions/events require 72hrs notice – and must be managed yourself via your order confirmation email (cancel/reschedule button at the bottom of email).
    This amount of time allows us to offer that spot to someone on our waiting list or alter staffing as required.
  • Emailing us or calling us, will not change the terms and conditions, no matter the reason.
  • Our phones are not manned in usual office hours and our team are often busy coaching/teaching, so it is important that you manage your own booking yourself or leave us a message either by phone or email.
  • Where a refund is due, this will be made at the end of the month of cancellation, with a deduction of payment processing fees (approx. 1.75%).
  • Participants only – we do not allow anyone to accompany you who is not part of your booking.
  • Crystal Lake View Therapies / Ocean Walker Academy Ltd reserve the right to alter and amend our timetable as needed.
  • By booking you are agreeing to our terms and conditions and waiver agreement.

Cautions & Contraindications
1. Heart Issues – Contraindication unless advised by Dr otherwise
Heart conditions such as, but not limited to unstable angina, recent heart surgery, or uncontrolled arrhythmias may not respond well to the physical stress of heat and are contraindicated unless advised other wise by a GP or health specialist before booking.

2. High or low blood pressure – Caution advised
People with high or low blood pressure that isn’t controlled are advised to use caution and take regular breaks as needed.

3. Implanted Devices – Check with Dr
Pacemakers, defibrillators, or surgical implants like metal pins may react differently in the sauna. Please discuss with your doctor or the company that made your device before considering using a sauna/hot tub. They can give you advice specific to your device and health situation.

4. Active Infections/ Fever – Contraindication
The heat can do more harm than good with an active infection. It can raise your body temperature, worsening a fever and potentially helping the infection spread.

5. Kidney Disease – Check with Dr
Individuals with kidney disease need to approach sauna/hot tub use with caution. The sauna’s/hot tubs heat can cause fluid imbalance or electrolyte loss, potentially complicating your condition. Always consult your doctor to understand how sauna heat might affect your kidneys and whether it’s a safe option for you.

6. Bleeding Disorders & Blood Thinners – Check with Dr
If you have a bleeding disorder or are taking blood thinners, the sauna’s/hot tubs heat, which increases blood flow, could be a concern. It might worsen bleeding issues or affect how your blood clots. Discuss sauna/hot tub use with your doctor to understand the risks and to get advice tailored to your health needs.

8. Diuretics – Check with Dr
Using a sauna while on diuretics can make you dehydrated. The sauna’s/hot tubs heat, along with the effect of the diuretic, can drain your body’s fluids fast. Before you use a sauna, talk with your doctor about balancing your meds and hydration to keep your sauna/hot tub sessions safe and fun.

9. Alcohol & Drugs – Contraindication
In addition to the existing health risks, heat can intensify the effects of alcohol and drugs. Use of drugs or alcohol is prohibited on site and anyone deemed intoxicated will be removed and banned.

10. Pregnancy – Contraindication
During pregnancy, it’s crucial to be cautious with sauna/hot tub use. The heat can increase the risk of complications, stressing both the mother and the fetus. Because of this, our insurers have stated that use of the Hot Tub and Sauna is prohibited.

11. Colds, Flu’s, Fever – Contraindication
As our spa is a publicly used facility and a very enclosed and close environment, we ask that you do not book a spa session if you are ill or getting ill.

12. Dehydration / Sun Exposure – Contraindication
Going into a spa when you’re dehydrated or have been exposed to too much sun, can lead to heat stress or even heatstroke. Ensure you’re well-hydrated before, during, and after your sauna/hot tub time. If you tend to get dehydrated, chat with your doctor about using the sauna/hot tub safely and keeping your body hydrated.

13. Post-Surgery Recovery – Check with GP (usually between 3 weeks and 6 months depending on the surgery)
After surgery, your body needs time to heal. The heat from a sauna/hot tub can affect this process. Always wait for your doctor’s clearance before using a sauna/hot tub post-surgery. They can guide you on the right timing and how to reintroduce sauna use safely into your routine.

14. Cancer Concerns – Check with GP
If you have cancer or a history of it, sauna use requires careful consideration. Ongoing research suggests a need for caution. Always consult your doctor to discuss how sauna/hot tub heat might interact with your condition and to receive guidance tailored to your health situation.

15. Respiratory Conditions – Caution
Conditions like asthma or bronchitis may worsen with heat and humidity of a spa. We are relying on you for your honest accountability to yourself and the wellbeing of others and hope that you will be enjoying a health informed sauna with us soon